About Freshservice
Freshservice is a cloud IT service management platform from Freshworks. It covers ticketing, incident and problem management, a self-service portal and service catalog, IT asset management, and no-code workflow automation.
Its appeal is modern ITSM without the weight: it delivers ITIL-aligned capabilities with a far gentler learning curve and setup than legacy platforms like ServiceNow.
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The honest list
What we love
οΌModern, easy-to-run ITSM
οΌStrong asset management
οΌNo-code automation
οΌFree 21-day trial
Watch out for
βPer-agent cost grows with team
βAdvanced features on higher tiers
βIT-focused, not general support