About Wati
Wati is a WhatsApp Business API platform that gives small and mid-sized teams a shared inbox, broadcast messaging and no-code chatbots for sales and support on WhatsApp.
It's built for businesses that do a lot of customer conversation on WhatsApp and have outgrown a single phone — multiple agents, automated replies, and campaigns to opted-in contacts.
The honest list
What we love
＋Purpose-built for WhatsApp sales and support
＋Shared inbox that scales past a single phone
＋No-code chatbot builder for automation
＋Broadcasts and templates for campaigns
＋Free trial to test before subscribing
Watch out for
−WhatsApp conversation charges from Meta are billed on top of the subscription
−WhatsApp-only — not a multi-channel helpdesk
−Higher volumes and features push you to pricier tiers