About Freshdesk
Freshdesk is customer support software from Freshworks. It unifies requests from email, chat, phone and social into a single ticketing system, then helps agents resolve them faster with automations, a shared inbox, a knowledge base and AI.
Its appeal is a capable helpdesk that's quick to set up and scales with your team: start on a free or low tier, then add automations, multi-channel support and Freddy AI as your support volume grows.
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The honest list
What we love
οΌ20% off a paid plan via the offer link
οΌOmnichannel tickets in one shared inbox
οΌQuick to set up and easy to use
οΌFree plan and free trial to start
οΌFreddy AI and automations scale with you
Watch out for
βAdvanced AI and automations need higher tiers
βPriced per agent β costs rise with team size
βNot a sales CRM or ITSM tool on its own