About Document360
Document360 is a dedicated knowledge base platform rather than a general wiki: category managers, versioning, workflow approvals, granular analytics and both internal and customer-facing sites from one backend. It's the tool support and technical-writing teams pick when documentation is a deliverable, not a side effect.
When you need a real editorial workflow — drafts, reviews, publishing, SEO on the public side — this is more capable than any general-purpose wiki here.
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The honest list
What we love
＋Proper editorial workflow with approvals
＋Internal + customer-facing docs from one place
＋Strong analytics and search insights
＋Article versioning and rollback
Watch out for
−Much pricier than general wikis
−Priced per project, not per user
−Overkill for internal-only team notes